Solutions Engineer

We're looking for a technically versatile IoT Solutions Engineer to own the customer experience end to end - from pre-sales scoping and solution design, through implementation and delivery, to post-launch support and account growth. This is a hands-on, customer-facing role for someone who's comfortable moving between a whiteboard conversation with a customer's ops team and a technical deep-dive with engineering.

You'll work across the full lifecycle of our IoT deployments (BLE, RFID, GPS, and related hardware), translating business and operational needs into scoped, documented technical solutions - then seeing them through to a successful handoff and beyond.

What You'll Do

Pre-Sales

• Partner with Sales on technical discovery calls, scoping conversations, and solution design for prospective customers
• Translate customer requirements gathered in conversation into clear, documented technical solutions
• Assess and document solution complexity to support accurate implementation estimates
• Deliver product and platform demos tailored to a customer's use case

Delivery & Implementation

• Configure front-end platform settings and integrations to match the agreed solution
• Work hands-on with RFID, BLE, GPS, and other IoT hardware during deployment and testing
• Build and troubleshoot integrations using APIs, webhooks, and MQTT
• Collaborate closely with our engineering team (a global, distributed team) to resolve technical issues and refine solutions
• Manage and configure mobile devices as part of deployment

Post-Sales / Ongoing Success

• Own a clean handoff from delivery into steady-state support
• Define and document scope of work for customer engagements
• Train customer teams  - technical concepts in plain language for non-technical stakeholders
• Analyze deployment and usage data (Excel, SQL) to monitor solution health and identify opportunities
• Serve as an ongoing technical point of contact for assigned accounts

Requirements

Technical Experience

• Hands-on experience with RFID, BLE, GPS, or other IoT hardware technologies
• Front-end platform configuration
• Working knowledge of APIs, webhooks, and MQTT-based integrations
• Strong Excel skills and comfort with data analysis
• Working knowledge of SQL
• Experience with mobile device management (MDM)
• Proven ability to translate customer conversations into technical requirements and documented solutions

Customer-Facing Experience

• Running customer demos and product/platform walkthroughs
• Delivering training that makes technical concepts accessible to non-technical audiences
• Comfortable owning the relationship across the full pre-sale-to-delivery arc, not just one stage

Soft Skills

• Highly organized, with the ability to manage multiple accounts and projects at once
• Self-starter who takes ownership without needing close direction
• Genuinely enjoys solving complex, ambiguous technical problems
• Willing and able to travel up to 50%

Tools & Applications

• Postman
• Atlassian suite (Jira)
• Salesforce
• CAD or similar design/visualization tools
• MSSQL
• Comfort using AI tools (e.g., Claude) to support day-to-day work

Qualifications

• 5-10 years of experience in a solutions engineering, sales engineering, or technical customer success role
• Demonstrated experience owning technical relationships across pre-sales, implementation, and post-sales
• Bachelor's degree in a technical field or equivalent practical experience