Tecplot is seeking a customer-facing Technical Support Specialist to provide comprehensive product support to customers by phone and email. In this role, you will work closely with the development team to resolve customer issues, provide license management support to customers and distributors, and contribute to product documentation. A strong customer service attitude is required.
Responsibilities:
- Research and resolve complex customer product usage questions.
- Research and resolve software installation and configuration problems.
- Reproduce and report software defects to the development team.
- Develop macros and python scripts to optimize customer and prospect workflows.
- Develop and deliver online and onsite training.
- Develop and deliver product demonstrations to prospective customers.
- Conduct technical feasibility discussions as part of the sales process.
- Author technical product documentation.
- Manage, administer and troubleshoot customer licenses and license database.
Desired Skills & Experience
- Bachelor’s degree (B.S.) in Aerospace Engineering, Mechanical Engineering, or equivalent combination of education and experience.
- Two or more years technical support experience preferred.
- Experience delivering web-based and in-person technical product training.
- Experience with Windows, Linux, and Mac operating systems.
- Experience with CRM systems.
- Ability to communicate clearly and professionally with people over video calls, phone, and through email.
- Ability to provide and document clearly written procedures.
- Two or more years of programming experience using C++, Java and/or Python.
- Ability to apply principles of logical or scientific thinking to a wide range of intellectual
and practical problems.
- Must be detail oriented.
- Excellent customer service.
- Experience with CAE or CFD applications is a plus.
- Legally authorized to work within the United States.
