Systems Engineer I

This role will serve as a subject matter expert with enterprise accountability for the design, implementation and management of Microsoft Active Directory and windows services running in Windows 2008 through 2016 R2 in a VM Ware and AWS virtual environment.  This person must be a MS Windows server technology expert who can operate and continuously improve, standardize and automate tasks in datacenters throughout the US.  They should have a solid background in MS Exchange, Terminal Services, Security, PowerShell scripting, Skype for Business and WSUS We’re looking for a responsive, highly productive professional who can work with a variety of IT colleagues and vendors to ensure continued performance and availability.

Responsibilities

• Responsible for the design and ongoing management of our enterprise windows server/Active Directory including windows system administration, patching and security fixes, ongoing checks on expected server operations, storage space, event logs, Etc.
• Windows server 2008-20012 R2 and 2016 support (on premise, remote and cloud based systems)
• Implementation and management of enterprise backup solutions
• Ongoing management of enterprise Email environment
• PowerShell scripting and task automation
• GPO development and management
• User and Group management
• Participate in infrastructure management, remediation, and auditing processes that meet the PCI Data Security Standard.
• Ensure standard IT preventative maintenance/management functions are taking place in alignment with enterprise procedures and standards
• Provide remote assistance as needed to personnel who are outside of primary work location
• Planning and coordination of changes in the context of change management.
• Creation and updating of system documentation
• Develop, publish and adhere to standards, policies and procedures
• Provide on-site and remote support; emergency on-call support as needed
• Assist with managing maintenance agreements, and maintain consistent device configurations, accurate device asset inventories, and up-to-date system diagrams and documentation.
• Working in a highly team-oriented global team environment, assist the Infrastructure Engineers in developing standard operational processes to support the management of CPI data centers, server & storage environment and global customer voice/data network infrastructures.
• Share 7x24 rotational responsibilities for On-Call support.
• Follow, support, and promote ongoing improvement of project methodologies, change management, security, and other CPI corporate and Infrastructure team policies.
• Participate in and support team-oriented approaches to problem solving, system development, and operations.
• Work with the Security and Audit teams regarding ITGCs and risk mitigation.

Qualifications

Four-year degree in Computer Science or related field, or equivalent experience.  

• • 5-8 years of experience required in the following areas 
  • Windows Server 2008R2-2012 R2 support 
  • Microsoft Active Directory 
  • MS Exchange (O365) 
  • Windows infrastructure services such as GPO, DFS, File/Print, DNS, WINS, replication, certificate services, ADFS. 
  • IP Level experience with VLANs and Subnets 
  • PowerShell Scripting/task automation experience 
  • MS Exchange/O365 
  • AWS or Azure Cloud 
  • Nutanix
  • Industry Standard Enterprise backup/recovery technology 
• 3-5 years’ experience preferred in the areas of Citrix Xen App and supporting an enterprise backup and restore solution

Additional experience (1-2 years) preferred in areas such as:

• Amazon AWS Cloud
• Citrix Xen App
• VMWare ESX Enterprise, vSphere, vCenter
• Unix/Linux
• MS System Center
• SharePoint Online Administration
• Experience with configuration of Windows servers in a Datacenter environment is required and configuration of network and SAN in a blade server environment is preferred
• Experience managing local infrastructure and user projects is a plus.
• Strong experience with MS Windows 7-10 desktop OS as well as MS Office Productivity tools (on premise and O365)
• A working understanding of LAN/WAN concepts required,Experience managing/supporting systems remotely and in a highly secure environment
• 3+ years of experience working within an ITIL based structure (Change Management, Incident Management, Problem Management, etc.)
• Strong documentation skills, and experience with technology asset management processes is required
• Experience with supporting remote office environments will be helpful
• An established history of delivering great customer service
• Experience as a proactive problem solver who can identify and execute both the immediate and long-term tasks needed for resolution
• Resourceful in establishing and nurturing key relationships across the IT, Operations, Sales and Corporate teams
• Demonstrated ability to multi-task in a fast paced environment with stringent deadlines
• Must be able to effectively communicate technical information to both technical and non-technical personnel.
• Must have excellent customer service skills and thrive in a team environment.
• Highly motivated self-starter who is innovative and quick to learn.
• Demonstrated ability to effectively prioritize and execute tasks in high-pressure and stressful situations.
• Possesses strong analytical, conceptual and planning skills, and is detail-oriented.
• Excellent oral, written and interpersonal communications skills.
• Elementary English proficiency communication skills necessary