Support Engineer

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Remote Support Engineer 3, you will be responsible for: 

• Providing phone/email support for internal/external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool 

• Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Atellica/Chemistry/Immunoassay 

• Demonstrating exceptional customer service skills to improve the customer experience, and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction 

• Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support 

• Meeting/Exceeding individual service level metrics to meet the needs of the customer/business 

• Compliance to all Siemens pay and T&E policies, as well as all RSO Procedures/Processes 

This position may suit you best if you are familiar with what is below, and would like to develop your career with Siemens Healthineers: 

• You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line 

• You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues 

• You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications 

• You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team 

• Leverages team abilities to best serve the customer, and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues 

• You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership 

 Required skills to have for the success of this role 

• Preferred candidate must have Associate’s or Bachelor’s degree in a science-related or engineering field, or equivalent experience. (Med-Tech Degree Preferred*) 

• Willing to travel up to 20% 

• 3-7 Years Comparable Experience 

• Experience in clinical laboratory practice while supporting Atellica/Chemistry/Immunoassay troubleshooting. 

• Working Hours: Able to work Evening / night shift hours inclusive of a weekend day.