Solutions Engineer

AI is changing how enterprises automate their infrastructure and networks. Itential is leading that shift, and this team is how we bring it to life for our customers. The Solutions Engineer plays a key role in delivering automation and orchestrated solutions within Itential’s Professional Services team.

What You’ll Do:

•  Design, build, and deliver deterministic and agentic automation orchestration for customers within the Itential Platform.
•  Integrate with API and MCP servers across common infrastructure, network, and ITSM systems.
•  Consume and orchestrate customers' existing automation assets such as Ansible Playbooks, Terraform plans, Python scripts, and other artifacts.
•  Create agentic automations through prompt engineering that translates operator intent into reliable, repeatable orchestration.
•  Utilize Spec Driven Development on engagements capturing intent as a clear spec before building.
•  Perform technical discovery and solution orchestration to create successful production automations at scale.
•  Produce engagement deliverables including HLD, LLD, and knowledge transfer materials.
•  Conduct customer sessions with strong preparation — demo-ready, context-aware, and able to adapt in real time.

Requirements

Core Qualifications:

•  5+ years of experience in professional services, systems integration, or technical consulting, or relevant experience.
•  Bachelor's degree in Computer Science, Engineering, or a related technical field — or equivalent practical experience.
•  Solid grounding in computer science fundamentals — data structures, algorithms, networking (TCP/IP, DNS, routing), and Linux systems.
•  Hands-on experience with REST APIs, webhooks, and common integration protocols (e.g., NETCONF, RESTCONF, gRPC) — and familiarity with event driven platforms such as Kafka, message queues, or similar.
•  Proficient with Git-based workflows and CI/CD pipelines (e.g., GitHub Actions, GitLab CI, Jenkins) for building, testing, and promoting automation code.
•  Experience in customer-facing roles requiring quick thinking and real-time adaptability.
•  Strong written and verbal communication skills — able to explain technical concepts clearly to both technical and non-technical stakeholders.
•  Comfort operating in fast-moving environments with multiple simultaneous projects.

Nice to Have:

•  Prior automation work targeting service-layer and infrastructure systems (e.g., F5, Palo Alto Panorama, Infoblox, NetBox).
•  Hands-on with multi-vendor network device automations (e.g., Cisco, Juniper, Arista).
•  Familiarity automating cloud networking stacks (AWS, Azure, GCP).
•  Background integrating or automating ITSM and adjacent enterprise systems (e.g., ServiceNow, Jira).
•  Familiarity with the Itential platform or comparable network orchestration tools.