Software Engineer

• Troubleshoot and resolve complex production issues across the Arkalytics platform.
• Develop software enhancements, bug fixes, and automation that improve platform stability and customer experience.
• Investigate application, database, and cloud infrastructure issues within AWS environments.
• Perform root cause analysis and implement long-term solutions to prevent recurring issues.
• Build and maintain clean, reliable, and well-tested code.
• Improve monitoring, alerting, logging, and operational tooling.
• Collaborate with Support Services, Customer Success, Product, and Engineering teams to resolve customer issues efficiently.
• Participate in Tier 2 and Tier 3 production support and shared on-call rotations.
• Contribute to system documentation, knowledge sharing, and continuous process improvements.
• Participate in code reviews and help maintain high engineering standards.
• Stay current with emerging technologies and recommend improvements that enhance our platform.
• Additional responsibilities as assigned.
  

Skills, Knowledge and Expertise

• 3+ years of professional software engineering experience.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• Proficiency developing or supporting applications in AWS.
• Strong programming skills in Python or another object-oriented language.
• Solid SQL skills and experience working with relational databases (Snowflake or Databricks).
• Familiarity with REST APIs, SDKs, and command-line tools.
• Ability to work with structured data formats such as JSON, XML, and CSV.
• Strong troubleshooting, debugging, and root cause analysis skills in production environments.
• Familiarity with containerized and cloud-native technologies such as Docker, ECS, Fargate, Kubernetes, or microservices is a plus.
• Knowledge of NoSQL databases such as DynamoDB is a plus.
• Comfort working in Linux or Unix environments.
• Understanding of data warehousing, business intelligence, or analytics platforms.
• Familiarity with Git, Jira, Confluence, and Slack.
• Experience working in Agile software development environments.
• AWS certification is preferred, or a willingness to obtain one.
• Familiarity with CI/CD pipelines and DevOps practices is a plus.
• Financial services industry experience is a plus.
• Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• A collaborative mindset, intellectual curiosity, and a passion for continuous learning.