Software Development Engineer

As a Software Development Engineer, you will work closely with fellow engineers as well as product, design, and operational teams to triage, troubleshoot, and resolve daily production issues. You will be responsible for addressing application incidents, identifying root causes, implementing permanent fixes, and driving process improvements to reduce recurring issues. Your work will support business continuity, customer satisfaction, and the overall operational excellence of our digital platforms.

In addition to support responsibilities, you will play an active role in facilitating Break fix existing codebases to improve application stability, scalability, and performance as our membership and transaction volumes continue to grow. This includes designing and implementing new features, contributing to technical architecture, and helping advance the engineering roadmap across our adjudication and client experience systems.

This position requires strong technical expertise, solid problem‑solving skills, and the ability to collaborate effectively in a high‑demand production environment. You will help guide technical direction, contribute to engineering innovation, and ensure the successful delivery of high-quality digital solutions for our customers

Job Responsibilities

• Provide Level 1–3 application production support for Eligibility business customers, including monitoring, incident resolution, and proactive system health checks.
• Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions.
• Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents.
• Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability.
• Perform debugging, and validation across distributed application environments.
• Participate in on-call rotations as needed to support critical production services.
• Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem.
• Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence.

Required Qualifications

• 3+ years of experience in application production support (Level 1–3), incident management, and troubleshooting of enterprise systems.
• 1+ years of Software Development Engineering experience using Java, Python, Postgres, Mongo, SQL, JavaScript, HTML, and CSS 

• 1+ Experience with distributed systems, APIs, databases, and cloud technologies (Azure and GCP), AI Agents development.
• Familiarity with monitoring tools, logging frameworks, and IT operations processes.
• Ability to work effectively in a fast-paced, cross-functional environment.
• Excellent analytical, communication, and problem‑solving skills.

Preferred Qualifications

• Experience in healthcare, pharmacy benefits management, or similar regulated industries.
• Experience with automation, monitoring, and incident management tools.Knowledge using AI-assisted development tools (e.g. Claude Code, Cursor, GitHub Copilot, Windsurf, etc) to accelerate development workflows