Inside Sales Representative

Under general supervision, conducts activities associated with closing new customers, and achieves budgeted closing and productivity goals by utilizing sound telephone based selling approaches. 

Essential Duties and Responsibilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. 

• Generates revenue utilizing a consultative selling approach in the sale of WM services on inbound calls that are typically small and less complex accounts.
• Establishes and maintains a high level of customer satisfaction in all sales transactions.
• Consistently meets or exceeds weekly and monthly sales activity goals.
• Executes sales campaigns via outbound telephone marketing to consistently meet or exceed aggressive weekly and monthly sales activity goals.
• Attracts, generates, manages and records leads from outbound telephone marketing.
• Demonstrates excellent organizational and problem solving skills.
• Exhibits proficient knowledge and use of personal computer and computer software applications.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Effectively uses WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
• In local market activities, (a) provides weekly feedback on the number of pictures and participation rate and (b) attends Monthly Safety meetings to provide feedback to the Route Managers and Drivers.

Qualifications 

• The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

Education and Experience

• Education: High school diploma or GED (accredited).
• Experience: Two (2) years customer service experience (in addition to education requirement).