Customer Support Specialist

At TeamSnap, we know that sports are about more than schedules and stats - they’re about connection, teamwork, and unforgettable moments. That’s why we put customers first in everything we do. As a Customer Support Specialist, you’ll be the MVP for our B2B customers - jumping in to solve problems, simplify processes, and make sure every admin feels like a pro. From scheduling and communications to registration and reporting, you’ll be their trusted coach, advocate, and problem-solver, helping them set up for a smooth, successful season.

What You'll Do:

• Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.
• Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint.
• Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.
• Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.
• Consistently hit performance goals around productivity, customer satisfaction, and reliability.

What Will Set You Up for Success:

• A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.
• Strong technical skills with the ability to guide users of all experience levels through our platform.
• Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.
• Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.
• Excellent written and verbal communication skills.
• A proven track record of high performance in customer or technical support roles.

Bonus Points For:

• Experience in SaaS or tech start-up environments.
• A background as an admin, parent, coach, or participant in recreational sports.
• Ability to work 8:30am-5pm PST.