Customer Support Representative

We are looking for a customer-focused team member to join our Team in USA (Florida, Michigan, Wisconsin)

As a member of our Support Team, you will have a direct impact on customer experience and our overall product. This is a full-time and work-from-home position.
Working days : Saturday to Wednesday

Your day-to-day will include:

• Identify members’ needs
• Help our members become experts at using our platform
• Answer emails of members from around the world to find solutions to their issues (difficulties on a page, cancellations, refunds, etc.)
• Help our members find an exchange (and enjoy the best vacation of their life!)
• Create your own project, (or participate in the creation) with the aim of continuing the innovation of HomeExchange.com
• Working hours : 9am-5h30pm West Coast, 12pm -8h30pm East Coast

What are we looking for

Required Qualifications:

• Excellent communication skills, verbal and written
• Skills in Microsoft Office
• Calm and composed under pressure, able to triage and respond to a high volume of urgent requests quickly and accurately while maintaining quality and a steady, reassuring tone.
• Strong organizational and interpersonal skills
• Must be able to deal effectively with confrontational situations
• Detail oriented
• Understand and follow work rules and procedures
• Accept constructive feedback
• Team player

Preferred experience

• You like teamwork and international environments
• You love helping people and making them happy
• You are an expert at listening and communicating
• You are adaptable and enjoy working in a fast-paced environment
• You are accurate, organized and reliable
• You have the ability to take initiatives
• You are an avid learner and like sharing your knowledge
• Prior experience in customer service
• Knowledge of a second language (French or Spanish ) is highly desirable
• Experience with support/CRM tools, such as Zendesk