Customer Growth Manager

As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual. 

You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout. 

What You Bring to the Team:

• Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
• Develop and maintain strong relationships with key stakeholders and decision-makers.
• Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
• Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs.
• Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products. 
• Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve.

What Sets You Up for Success:

• Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space.
• Experience and/or education in hospitality operations.
• Strong understanding of hospitality industry trends and challenges.
• Ability to build and maintain long-term relationships with clients.
• Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
• Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Self-motivated and goal-oriented, with a relentless drive to exceed targets.
• Proficiency with Salesforce,  Google Business Suite, Groove, Zendesk, Canva, Generative A.I.
• Willingness to travel as required ( < 10% ) 

Bonus Skills to Stand Out:

• Demonstrable success in selling PMS or other hotel tech software.
• Languages: English (additional European languages are always a plus!)