Benefits Data Entry Specialist

The Benefits Migration Operations Specialist plays a critical role in supporting a large-scale customer migration initiative, ensuring a seamless transition of customer groups from legacy systems to new platforms. As part of a high-impact operations team, this position is responsible for identifying, researching, resolving, and preventing operational issues that may impact customer experience, data integrity, and business operations throughout the migration lifecycle. The ideal candidate thrives in a fast-paced, deadline-driven environment, possesses exceptional attention to detail, and demonstrates strong analytical and problem-solving skills while collaborating across multiple operational and technical teams. This is a project-based assignment expected to last approximately 6 to 9 months, with potential opportunities to transition into permanent implementation and onboarding roles based on business needs and individual contributions.

Key Responsibilities

• Support all phases of large-scale customer migration and implementation initiatives.
• Research, investigate, troubleshoot, and resolve migration-related issues while escalating complex concerns when necessary.
• Identify and correct migration fallout, data discrepancies, operational exceptions, and system-related errors to maintain data integrity.
• Review, update, and validate contracts, billing records, plan documents, and customer information for accuracy and compliance.
• Perform detailed data validation, quality reviews, and manual system updates to ensure accurate migration outcomes.
• Collaborate with operations teams, implementation partners, engineers, and business stakeholders to resolve issues and improve migration processes.
• Monitor customer-facing systems and records to ensure information is accurate and prepared for release prior to migration milestones.
• Provide recommendations and solutions for operational challenges while supporting continuous process improvements.
• Utilize system tools, job aids, documentation, and training resources to perform work efficiently and accurately.
• Manage multiple work assignments simultaneously while meeting established deadlines, quality standards, and service expectations.
• Adapt quickly to changing business priorities, evolving requirements, and ongoing process enhancements.
• Identify opportunities to increase operational efficiency, reduce manual effort, and support automation initiatives.
• Participate in critical migration activities, including overtime support during major implementation events and project milestones as needed.
  

Required Qualifications

• Strong attention to detail and commitment to delivering accurate, high-quality work.
• Excellent problem-solving, analytical, and critical-thinking skills.
• Ability to quickly learn new systems, processes, and operational procedures.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Effective verbal and written communication skills, including the ability to raise concerns and escalate issues appropriately.
• Ability to work independently while also contributing successfully within a collaborative team environment.
• Experience performing data entry, data validation, operational support, administrative functions, or related business processes.
• Proficiency with Microsoft Excel, Word, Outlook, and other Microsoft Office applications.
• Comfortable working in a fast-paced environment with changing priorities and time-sensitive deliverables.
• Demonstrated ability to maintain accuracy while handling high-volume workloads.
  

Preferred Qualifications

• Experience within employee benefits, insurance operations, healthcare administration, or group benefits environments.
• Prior involvement in implementations, acquisitions, system conversions, or migration projects.
• Experience reviewing contracts, plan documents, customer agreements, or compliance-related documentation.
• Knowledge of SharePoint and advanced Microsoft Excel functions, including formulas, reporting, and macros.
• Experience supporting operational efficiency, process improvement, or automation initiatives.
• Familiarity with benefits administration or operational management systems.
• Quality assurance, auditing, compliance review, or operational risk management experience.
• Proven ability to identify process gaps and recommend practical solutions.
  

Ideal Candidate Profile

• Highly detail-oriented with a strong focus on quality and accuracy.
• Adaptable and comfortable navigating frequent change in a dynamic environment.
• Quick learner with the ability to absorb new information and apply process updates rapidly.
• Patient, flexible, and solution-oriented when faced with challenges or ambiguity.
• Effective under pressure and capable of meeting critical deadlines.
• Collaborative team player who willingly supports peers and shares knowledge.
• Proactive in identifying issues and recommending improvements.
• Confident communicator who asks questions, raises concerns, and contributes to team success.