Associate Software Engineer

• Apply knowledge and experience to create quality code to implement product features.
• Implement new features and bug fixes using code that emphasizes clarity, robustness, and maintainability.
• Contribute to the design, implementation, and testing of AI-powered product features, including integrating large language models (LLMs) and other AI services into our applications.
• Use AI-assisted development tools (e.g., coding assistants and agents) to accelerate day-to-day work, while remaining accountable for reviewing and validating AI-generated code for correctness, security, and maintainability.
• Share regularly with others through pairing and code reviews.
• Support team planning efforts assessing technical feasibility of new product features.
• Provide technical guidance remotely to customers deploying and operating Cofense’s solutions
• Document and address client specific needs that arise due to variability in computing environments
• Develop Level 1 and Level 2 support reference documentation for Cofense’s Customer support staff
• Other duties as assigned

Knowledge, Skills and Abilities Required

• Able to comfortably work with the full web stack (PHP, HTML, CSS, JS) as well as Java
• Knowledgeable of best practices, but open to introducing reasonable technical debt when necessary, to meet business needs
• Able to write code that is intentional and readable, and not obscure
• Stay on top of current software, security, and AI news and developments
• Comfortable using AI-assisted development tools, with sound judgment about when and how to rely on their output
• Working understanding of how AI/LLM-based features are built into applications (e.g., calling model APIs, prompt design, handling non-deterministic output, and evaluating results) desired
• Recent production experience (post school) developing or supporting applications preferred.
• Experience in more than one programming language preferred
• Experience building or integrating AI/ML or LLM-based features into applications preferred
• Experience using AI coding assistants or agents in a professional development workflow preferred
• Aware of the security, privacy, and data-handling considerations involved in using AI tools and building AI features
• A self-starter who is willing to take a task from gathering requirements to completion
• Able to work effectively and be pragmatic as part of both collocated and remote teams in a dynamic business environment
• Able to communicate effectively
• Eager to learn and apply new knowledge quickly
• Detail-oriented
• Available to work off-hours occasionally
• Able to travel occasionally for team meetings and events
• Basic image creation and manipulation skills desired
• Strong network communication troubleshooting experience

Education and/or Experience:

• Bachelor’s degree preferred.
• Professional experience in software development/engineering (3+ years preferred)
• Customer support experience (retail, help desk, consulting, etc.) preferred
• Professional experience with server configuration and deploying applications preferred
• Experience troubleshooting solutions deployed in enterprise networks