Agent Architect

The Agent Architect is a technical leader responsible for designing and building autonomous AI workflows (“agents”) that drive measurable ROI for clients. This role bridges the gap between high-level business goals and technical execution, ensuring that AI demo environments and client trials are configured for maximum success.

Reports to: Director of Customer Success 

In this role, you will focus on:

• Agentic Flow Development: Build and maintain advanced agentic flows within demo and trial environments, such as Policy Agents, Damages Assistants, and Litigation Agents.
• Solution Design: Collaborate with sales and success teams to conduct pre-trial "Trial Objectives" calls, identifying key workflows, prompts, and autonomous agents tailored to client needs.
• Technical Implementation: Lead the configuration of AI prompt libraries and build autonomous workflows during the trial discovery and setup phase.
• Guidance & Mentorship: Provide technical guidance to Sales Engineers and other team members on building custom demo flows and updating demo orgs for new product releases.
• Troubleshooting & Optimization: Navigate complex permission issues, perform end-user testing, and provide ongoing technical support during trial check-ins to optimize for adoption.
• Post-Rollout Customization: Lead additional workflow customizations and configurations following full rollout to ensure long-term client retention and success.
• Agentic Documentation & Training: Develop internal and external-facing AI and Agent documentation. Develop and deliver ongoing training to LSAP and Customer Success as a whole to ensure Agentic knowledge growth. 

To be successful in this role, you have:

• 2+ years of hands-on experience with the Salesforce platform and Litify software.
• Strong technical knowledge of Salesforce administration and configuration; Salesforce Advanced Administrator Certification preferred.
• 2+ years experience working on Salesforce Automations. Strong Flow knowledge with emphasis on record triggered flows, collections, loops, and working with and configuring 3rd party lightning components.
• Project Management experience; you have experience running complex projects, uphold stakeholder expectations, maintaining scope, time & budgetary constraints.
• Excellent communication, both written and verbal. You are comfortable discussing complex technical topics to a wide variety of audiences. You have strong presentation skills and can effortlessly facilitate meetings and presentations.
• Ability to handle multiple customers & tasks simultaneously and providing lightning fast responses for AI/Agentic free trials.